Lightspeed POS Redesign
Lightspeed's native Point-of-Sale suffered from low adoption rates and a disjointed interface ecosystem due to multiple product acquisitions. Having uncovered latent customer needs and by focusing on key user behaviours metrics, I set out a design overhaul that dramatically increased adoption rates.
Reach out to hey@stephanye.design for the complete case study.
2021
Product Designer in a Product Team
iOS and web app | redesign | design system | customer research
Lightspeed's native Point-of-Sale suffered from low adoption rates and a disjointed interface ecosystem due to multiple product acquisitions. Having uncovered latent customer needs and by focusing on key user behaviours metrics, I set out a design overhaul that dramatically increased adoption rates.
Reach out to hey@stephanye.design for the complete case study.
2021
Product Designer in a Product Team
iOS and web app | redesign | design system | customer research
Lightspeed's native Point-of-Sale suffered from low adoption rates and a disjointed interface ecosystem due to multiple product acquisitions. Having uncovered latent customer needs and by focusing on key user behaviours metrics, I set out a design overhaul that dramatically increased adoption rates.
Reach out to hey@stephanye.design for the complete case study.
2021
Product Designer in a Product Team
iOS and web app | redesign | design system | customer research
Goals
While highly adopted, the existing Lightspeed Web POS app suffered from limited functionality, slow time to transaction times, and high hardware costs.
Goals
While highly adopted, the existing Lightspeed Web POS app suffered from limited functionality, slow time to transaction times, and high hardware costs.
Research and Key Metrics
The guiding research question was what was holding adoption back? Through multiple user interviews, collaborative workshops, usage data analytics, and a thorough analysis of workflows, we were able to establish a number of key problems.
Research and Key Metrics
The guiding research question was what was holding adoption back? Through multiple user interviews, collaborative workshops, usage data analytics, and a thorough analysis of workflows, we were able to establish a number of key problems.
Research and Key Metrics
The guiding research question was what was holding adoption back? Through multiple user interviews, collaborative workshops, usage data analytics, and a thorough analysis of workflows, we were able to establish a number of key problems.
Solution Approach
By rigorously analysing user workflows and crosschecking with deduced user intents/jobs, 4 different guiding design ideas were established. These guided heavily the subsequent design decisions.
Reach out to hey@stephanye.design for the complete case study.
Solution Approach
By rigorously analysing user workflows and crosschecking with deduced user intents/jobs, 4 different guiding design ideas were established. These guided heavily the subsequent design decisions.
Reach out to hey@stephanye.design for the complete case study.
Solution Approach
By rigorously analysing user workflows and crosschecking with deduced user intents/jobs, 4 different guiding design ideas were established. These guided heavily the subsequent design decisions.
Reach out to hey@stephanye.design for the complete case study.
The Result
The revamped POS solution saw a significant adoption rates within the private beta. Proxy metrics such Time-to-Transaction and value-add ons feature adoption also recorded major increases.
Reach out to hey@stephanye.design for the complete case study.
The Result
The revamped POS solution saw a significant adoption rates within the private beta. Proxy metrics such Time-to-Transaction and value-add ons feature adoption also recorded major increases.
Reach out to hey@stephanye.design for the complete case study.
The Result
The revamped POS solution saw a significant adoption rates within the private beta. Proxy metrics such Time-to-Transaction and value-add ons feature adoption also recorded major increases.
Reach out to hey@stephanye.design for the complete case study.
©️
Stephan Ye 2024 • You can reach me at hey@stephanye.design
© Stephan Ye 2024 • You can reach me at hey@stephanye.design